Shipping policy

Thank you for shopping with Santos Legacy. Below you'll find everything you need to know about how your order is produced, shipped, and delivered.

Order processing time

Because many of our products are printed and made to order, please allow 2 to 5 business days for production before your order ships. Orders are not processed or shipped on weekends or holidays. During high-volume periods, such as new launches or holidays, processing may take a little longer. If we are experiencing a significant delay, we will contact you by email.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

United States: estimated delivery of 3 to 7 business days after your order ships.
International orders: estimated delivery of 7 to 21 business days after your order ships, depending on the destination.

Delivery estimates are not guarantees. Delivery delays can occasionally occur due to carrier issues, weather, or customs processing.

Shipment confirmation and order tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Multiple shipments

Because different products in your order may be produced at different facilities, your order may arrive in separate packages at no additional cost to you. Each package will have its own tracking number.

Customs, duties, and taxes

Santos Legacy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Santos Legacy is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us at santos.business.sales@gmail.com with your order number and photos of the damaged item(s) and packaging, and we will work with you to make it right. Please save all packaging materials and damaged goods before filing a claim.

Wrong or incomplete addresses

Please double-check your shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address provided by the customer, the customer is responsible for the cost of reshipping.

Lost or stolen packages

If your tracking shows that your package was delivered but you have not received it, please check with neighbors and your local carrier office first, then contact us. We will do our best to help, but we are not responsible for packages lost or stolen after confirmed delivery.

Questions

For any shipping questions, contact us at santos.business.sales@gmail.com.